Service Terms and Conditions

Terms Cancellation policy
100% payment will be required for all online payments.
Cancellations 0-14 days prior to date of arrival and no shows – 100% of full invoiced amount is due.
Cancellations 15 days prior to date of arrival – 50% of full invoiced amount is due.
Cancellations 30 or more prior to arrival – deposit will be refunded minus a 15% administration fee.
Amendments to bookings less than 14 days prior to arrival will not be credited.
On receipt of a written instruction to cancel a reservation, including bank details, Earth Adventures will refund the applicable amount within 3 working days.

Terms and conditions
Terms are subject to change without prior notice. Reservations are only confirmed once full payment has been received. Full settlement of the bill is required before arrival.
Credit card facilities are not available.

Medical conditions
Please inform us if you suffer from any disabilities, pregnancy and medical conditions. Make sure that you travel with your medication at all times.

PayGate Terms and Conditions

Earth Adventures is a business in the activity industry

Return and Refunds policy
The provision of goods and services by Earth Adventures is subject to availability. In cases of unavailability, Hi 5 Paragliding go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible.

Customer privacy policy
Earth Adventures shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Earth Adventures bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Earth Adventures via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Earth Adventures separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility
Earth Adventures takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of South Africa and Earth Adventures chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Earth Adventures may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Earth Adventures based in South Africa trading as Earth Adventures .

Earth Adventures
bothajaco@vodamail.co.za
0824433265